Privacy Policy

Last updated: January 2025

Table of Contents

1. Introduction

Welcome to ChartTalk.ai ("ChartTalk," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chart generation and market analysis platform. Please read this policy carefully to understand our practices regarding your personal data.

By using ChartTalk, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Email address, name, and profile picture (when you sign up via Google OAuth or email)
  • Payment Information: Billing details processed securely through our payment provider, Paddle. We do not store your credit card numbers or bank account details on our servers.
  • User Preferences: Trading preferences, watchlists, favorite symbols, chart settings, and notification preferences
  • Communications: Information you provide when you contact us for support or feedback

2.2 Information Collected Automatically

When you use ChartTalk, we automatically collect certain information:

  • Usage Data: Features you use, charts you generate, conversations with our AI, and how you interact with the service
  • Chart History: Generated charts and associated analysis are stored to provide conversation continuity and allow you to access your history
  • Conversation History: Your interactions with our AI assistant are stored to maintain context and improve our services
  • Device Information: Browser type, operating system, device type, and screen resolution
  • Log Data: IP address, access times, pages viewed, and referring URLs
  • Location Data: Approximate location based on your IP address (country/region level)

2.3 Information from Third Parties

When you choose to sign in using Google OAuth, we receive your name, email address, and profile picture from Google. We only request the minimum permissions necessary to authenticate you.

3. How We Use Your Information

We use the information we collect to:

  • Provide Our Services: Generate charts, provide AI analysis, and maintain your conversation history
  • Process Payments: Handle subscription billing, upgrades, and cancellations through Paddle
  • Personalize Your Experience: Remember your preferences, watchlists, and settings
  • Improve Our Services: Analyze usage patterns to enhance features and fix issues
  • Communicate With You: Send service-related notifications, updates, and respond to your inquiries
  • Ensure Security: Detect and prevent fraud, abuse, and security incidents
  • Comply With Legal Obligations: Meet our legal and regulatory requirements

We process your data based on: (a) your consent, (b) the necessity to perform our contract with you, (c) our legitimate business interests, or (d) compliance with legal obligations.

4. Data Storage and Retention

4.1 Where We Store Your Data

Your data is stored on secure servers. We use industry-standard cloud infrastructure providers that maintain appropriate security certifications and comply with applicable data protection standards.

4.2 How Long We Keep Your Data

  • Account Information: Retained for as long as your account is active
  • Chart and Conversation History: Retained for as long as your account is active, unless you choose to delete specific items
  • Payment Records: Retained as required by tax and accounting regulations (typically 7 years)
  • Usage Analytics: Aggregated and anonymized data may be retained indefinitely

4.3 Account Deletion

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information for legal, tax, or regulatory purposes.

5. Data Sharing and Disclosure

We do NOT sell your personal information to third parties.

We may share your information only in the following circumstances:

5.1 Service Providers

We share data with trusted third parties who help us operate our service:

  • Paddle: Payment processing and subscription management
  • Google: Authentication services (OAuth)
  • Cloud Infrastructure: Secure data storage and hosting

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

If ChartTalk is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Your Rights

6.1 Rights for All Users

Regardless of your location, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your account and associated data
  • Export: Request a portable copy of your data

6.2 Additional Rights for EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you also have the right to:

  • Object: Object to processing of your personal data in certain circumstances
  • Restrict: Request restriction of processing of your personal data
  • Data Portability: Receive your data in a structured, commonly used format
  • Withdraw Consent: Withdraw consent at any time where we rely on consent for processing
  • Lodge a Complaint: Lodge a complaint with your local data protection supervisory authority

6.3 Additional Rights for California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know: Know what personal information we collect about you and how it is used
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt-out of the sale of personal information (Note: We do not sell your personal information)
  • Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at contact@charttalk.ai.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our services.

7.1 Types of Cookies We Use

  • Essential Cookies: Required for the service to function (authentication, security, preferences)
  • Analytics Cookies: Help us understand how you use our service and improve it
  • Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service.

For more details, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption: Data is encrypted in transit (TLS/SSL) and at rest
  • Access Controls: Strict access controls limit who can access your data
  • Security Monitoring: Continuous monitoring for security threats and vulnerabilities
  • Regular Audits: Periodic security assessments and updates

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities, to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

ChartTalk is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 18, please contact us at contact@charttalk.ai.

11. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will update the "Last updated" date at the top of this page
  • For significant changes, we will notify you via email or through our service
  • Changes will become effective 30 days after posting unless otherwise specified

Your continued use of ChartTalk after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

We will respond to your request within 30 days.

↑ Back to top